Customer Service & CX
Handling what customers send back, what they complain about, and whether they stay.
Returns, Complaints & Warranty
Log what came back and why, and settle it inside the terms you promised.
Customer Service & CX
Track physical customer returns from RMA request through receipt, inspection and disposition to credit — with days open, transit time, the no-fault-found rate and an honest split of who actually caused each return; for the customer's complaint itself use the complaint tracker. Nothing is uploaded.
Customer Service & CX
Track customer complaints from intake to closure — acknowledgement and resolution times, justified rate, complaint costs and category trends, with a customer-ready report. Nothing is uploaded.
Customer Service & CX
Track every warranty and guarantee you have given and every one you hold, with its end date, days remaining, claim history and the exposure carried on the ones you gave, so a claim is made before the cover runs out. Runs entirely in your browser. Nothing is uploaded.